Privacy Policies
This Privacy Policy describes how TriSpring FZE and TriSpring Pty Ltd (collectively referred to as “TriSpring,” “we,” “us,” or “our”) collect, use, disclose, and protect your personal information when you visit our website www.tri-spring.com (“Website”).
We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with applicable data protection laws, including the UAE Personal Data Protection Law (PDPL), Australian Privacy Act 1988, and relevant New Zealand privacy regulations.
1. Information We Collect
We only collect information necessary to provide you with our services, respond to enquiries, or improve our website. The types of information we may collect include:
- Personal Information: such as your name, company name, email address, phone number, and country of residence — typically collected through our contact or enquiry forms.
- Business Information: such as project requirements, quotations, or order details.
- Technical Data: including your IP address, browser type, pages visited, and general site usage data, collected automatically via analytics tools or cookies.
We do not collect or store financial information, passwords, or sensitive personal data.
2. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your enquiries, quotation requests, or product information needs.
- To manage business relationships and provide customer support.
- To send you updates, product announcements, or promotional content (only where you have opted in).
- To maintain and improve our website’s functionality, security, and user experience.
- To comply with legal obligations or respond to lawful requests.
3. Sharing and Disclosure
We do not sell, rent, or trade your personal data.
We may share information only in the following cases:
- With affiliated entities (TriSpring FZE and TriSpring Pty Ltd) to coordinate service delivery.
- With trusted service providers (such as web hosting, analytics, or IT support) who assist us in operating our website — under confidentiality agreements.
- When required by law, regulation, or court order.
All third parties handling data on our behalf are required to maintain adequate data protection standards.
4. International Data Transfers
As TriSpring operates in both the Middle East and Australia, your information may be transferred between these regions.
We take reasonable steps to ensure that any cross-border data transfer complies with applicable data protection laws and maintains the same level of privacy protection.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and business requirements. Once data is no longer required, it is securely deleted or anonymized.
6. Cookies and Analytics
Our Website may use cookies and similar technologies to enhance user experience and gather non-identifiable information about site traffic and usage patterns.
You may adjust your browser settings to refuse cookies; however, some parts of the Website may not function optimally without them.
7. Security
We implement reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration.
While we take precautions, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute data security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and request a copy of your personal information.
- Correct or update inaccurate information.
- Request deletion of your personal data, where applicable.
- Withdraw consent for marketing communications.
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the content, security, or privacy practices of such websites. We encourage you to review their privacy policies when visiting them.
10. Changes to This Privacy Policy
TriSpring may update this Privacy Policy periodically to reflect legal, operational, or technical changes. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Website constitutes acceptance of these changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
TriSpring FZE (Middle East)
Email: admin@tri-spring.com
Address: Ofc 118 – Al Hamriyah Rd – Hamriya Free Zone – Al Jerf Industrial 2 – Ajman – United Arab Emirates
TriSpring Pty Ltd (Australia)
Email: admin@tri-spring.com
Address: 81-83 Campbell Street, Surry Hills, NSW, 2010